When speaking on the phone to clients it is important to use great communication skills. Use a positive voice tone and manner, and try to avoid using closed questioning.
It is also important to remember to speak formally to the person and not to be lazy just because the conversation if through a phone.
To avoid getting a bad reputation ensure that your employees and very friendly and always speak clearly, use the correct tone, manners, and etiquette. Also make sure they are confident with what they are doing.
When making and receiving calls ensure you have a paper and pen with you so you can take down any important notes.
If you are having troubles with a costumer and are unsure what to do, never hang up on them, put them through to someone else who can help, and assure the costumer that the person will be able to help them.
Some important phrases to remember when taking a phone call are:
Hi how are you today?
May I ask who’s calling, and for you name?.
Thank you very much for your time, have a nice day.
It is also important to remember to speak formally to the person and not to be lazy just because the conversation if through a phone.
To avoid getting a bad reputation ensure that your employees and very friendly and always speak clearly, use the correct tone, manners, and etiquette. Also make sure they are confident with what they are doing.
When making and receiving calls ensure you have a paper and pen with you so you can take down any important notes.
If you are having troubles with a costumer and are unsure what to do, never hang up on them, put them through to someone else who can help, and assure the costumer that the person will be able to help them.
Some important phrases to remember when taking a phone call are:
Hi how are you today?
May I ask who’s calling, and for you name?.
Thank you very much for your time, have a nice day.