Great costumer service is a vital part of a successful business. It is very important to have to keep your business running, and important for your business' reputation.
Always greet a client with a smile, a friendly hello and ask how they’re doing. Keep interest in them and have attentive listening when they are talking. Be polite to them, and help them with any problems or concerns. Keep eye contact and make them feel welcome.
When taking complaints ensure that you are very polite to the customer, never talk in an aggressive manner. Some important things to remember are: allow them to vent their feelings, and tell you all the problems that they had. Remain calm and polite and avoid any arguments. Don't take the complaint personally and apologise on behalf of the business. Offer assistance to them and would help to fix the problem. Reassure the client that the problem will be dealt with, and that they will walk away satisfied.
Make sure that you are equipped with pen and paper, so that you can take notes on calls and complaints, and report them back to your manager.
Some keys points to remember:
Greet client: Say hello with a smile, shake their hand and ask how they’re doing.
Make client feel comfortable: Be genuinely interested in them, and make them feel like they can ask you anything.
Keep them informed: Keep them updated with every change so they are fully aware of a situation
Show interest: Nod your head and listen carefully, make sure to keep eye contact
Address concerns: make sure any questions they have are answered in depth.
Reassure them: tell them that things are under control and that there will be no problems, and that we will look after them.
Listen to their needs: Pay close attention to them, and listen carefully, fulfill any tasks they have asked of you.
Correct any errors: Fix any mistakes that may have occurred, and appologise for the error
Use their names and show initiative: call them by their name and use it in conversation, and show that you know what you’re doing and that you know how to do it.
Always greet a client with a smile, a friendly hello and ask how they’re doing. Keep interest in them and have attentive listening when they are talking. Be polite to them, and help them with any problems or concerns. Keep eye contact and make them feel welcome.
When taking complaints ensure that you are very polite to the customer, never talk in an aggressive manner. Some important things to remember are: allow them to vent their feelings, and tell you all the problems that they had. Remain calm and polite and avoid any arguments. Don't take the complaint personally and apologise on behalf of the business. Offer assistance to them and would help to fix the problem. Reassure the client that the problem will be dealt with, and that they will walk away satisfied.
Make sure that you are equipped with pen and paper, so that you can take notes on calls and complaints, and report them back to your manager.
Some keys points to remember:
Greet client: Say hello with a smile, shake their hand and ask how they’re doing.
Make client feel comfortable: Be genuinely interested in them, and make them feel like they can ask you anything.
Keep them informed: Keep them updated with every change so they are fully aware of a situation
Show interest: Nod your head and listen carefully, make sure to keep eye contact
Address concerns: make sure any questions they have are answered in depth.
Reassure them: tell them that things are under control and that there will be no problems, and that we will look after them.
Listen to their needs: Pay close attention to them, and listen carefully, fulfill any tasks they have asked of you.
Correct any errors: Fix any mistakes that may have occurred, and appologise for the error
Use their names and show initiative: call them by their name and use it in conversation, and show that you know what you’re doing and that you know how to do it.