Welcome all Telecom Gold Coast Employees
On this site you will find great strategies that will help to enhance your workplace and working environment.
Mr. Dan Roberts, recently conducted an internal audit on all call centre staff. The results of the audit revealed some interesting information:
· The majority of staff dealt with clients in an aggressive manner
· Staff were not making written notes of customer complaints or following the correct procedures when reporting back to management
· Telephone communication skills were described as poor with closed questioning techniques used and poor voice tones
· Body language of staff demonstrated a lack of interest in the job
· Management do not liaise with staff to negotiate workplace goals
Staff are continuously challenged to complete work within the allocated time during the day
So to help with these bad habits I have conducted a website explaining the do's and don'ts of these scenarios.
Mr. Dan Roberts, recently conducted an internal audit on all call centre staff. The results of the audit revealed some interesting information:
· The majority of staff dealt with clients in an aggressive manner
· Staff were not making written notes of customer complaints or following the correct procedures when reporting back to management
· Telephone communication skills were described as poor with closed questioning techniques used and poor voice tones
· Body language of staff demonstrated a lack of interest in the job
· Management do not liaise with staff to negotiate workplace goals
Staff are continuously challenged to complete work within the allocated time during the day
So to help with these bad habits I have conducted a website explaining the do's and don'ts of these scenarios.